Learner Support Officer

Permanent, Full Time

Whitireia and WelTec have been strategic partners since 2012, delivering a range of career training choices and vast opportunities for schools, staff and students. Now we’re one of New Zealand’s most impressive, globally competitive tertiary institutions. Together, will lead and illuminate our communities through tertiary education.

We are known for our distinctiveness (Ahureitanga) and we have special relationships with mana whenua WelTec with Te Ātiawa and Whitireia with Ngāti Toa. Together, we are more than the sum of our parts.

Mā tātou, mō tātou Ko WelTec ki Te Ātiawa, ko Whitireia ki Ngāti Toa. E haere kōtui nei me kura-takahi-puni tātou.

Whitireia & WelTec’s vision (Whakakitenga) is:

Learning together. Transforming lives. Te ako ngātahi. Te whakaahua kētanga o te tangata

Right now we are after a Learner Services Officer to become a part of our institutions supporting our vision and values based at Porirua campus.

About the role | Te kaupapa

This position is part of the Learner Engagement team, with its purpose to support the team by providing exceptional customer service for WelTec and Whitireia students as well as other stakeholders. 

If you would like to be part of a team who are passionate, energetic and proactively provides a range of support to students’ that aims to enhance their learning journey then we would like to hear from you.  The role is varied and sometimes challenging so requires a person who is adaptable and flexible and has a good understanding of themselves. 

Key Accountabilities

• Provide quality responses and advice regarding the services that WelTec and Whitireia provide to students and the public
• Act as a referral point both in person, via email, chat, text and on the phone as an initial guide to the services provided, assessing quickly the nature of their enquiry and either assisting them or escalating the enquiry as appropriate
• Monitoring the physical space to ensure a welcoming and safe environment for students and staff
• Shared responsibility for building supervision, opening and closing procedures with the library staff
• Managing the photocopying and printing equipment to ensure availability of this resource
• Collect agreed data and analysis of statistics
• Lead and participate in student events and activities

Location

This position will be based at the Porirua campus.

Qualification/Experience

Minimum - NCEA level 3

Customer service and experience of working in the tertiary sector and/or with adult learners is desirable.

How to apply | Me pēhea te tono

All applicants must be eligible to work in New Zealand.

Click on the "Apply Now" and complete the on-line application form.  Please note it is important that you complete all sections of the on-line application.

For other information please email recruitment@wandw.ac.nz