Service Centre Analyst

Permanent, Full Time

Are you able to CONNECT openly and LISTEN actively to build RAPPORT and understand the needs of our customers’? Are you POSITIVE, SELF-STARTER with a GREAT ATTITUDE and FEARLESS work ethic who is HUNGRY TO LEARN? Do you have a sense of HUMOUR and enjoy working in a FUN engaging team?

ICT Services provides a comprehensive range of ICT and related services to all customers and stakeholders delivered through service strategy, service design and transition and service operations.

Your verbal and written communication skills are key to your success in this role, as its important to us that you can keep our customers happy with your effective communication skills.

We are looking for someone require an excellent Service Centre Analyst in our Service Operations team, based at the Te Kahui Auaha (Wellington City Campus) and other campuses in the Wellington Region on an as required basis.

Applicants should have:

  • a passion for technology with strong analytical, troubleshooting, and problem-solving skills
  • a focused and positive attitude, high motivation, a hunger to learn and challenge themselves and always seek to improve how things are done
  • practical and demonstrable skills with Microsoft Operating Systems, Active Directory, Remote Support, Office 365, general Office, Mail, and desktop applications
  • a fundamental understanding of network concepts and ability to get hands-on with Desktop Hardware, Mobile devices, Multi-Function Devices including print fleet support and Audio-Visual systems
  • excellent customer service skills, phone manner and written communication skills

You need to have:

  • Own transport (preferable)
  • Be a NZ Resident or have a current working visa

What we can offer you

We know it’s important to maintain a healthy work/life balance.  We offer a number of services and benefits to support our staff.  When you work with us, we can offer you some of the following benefits:

  • Free car parking at our Porirua and Petone campuses
  • Onsite Café at Porirua and Petone campuses
  • Rewards and Recognitions programme
  • Flexible working arrangements
  • A range of wellness initiatives
  • Free Flu vaccinations
  • Discounts at our onsite childcare centres
  • Professional Development opportunities
  • Staff discounts via our app at selected retailers
  • Free staff Employee Assistance Programme (EAP) services

If you have the right mix of technical passion and personal drive backed up by strong customer service skills and want to work as part of a successful ICT Team, send us a cover letter that tells us how you represent what we are looking for, along with your CV today!

How to apply Me pēhea te tono

Click on the "Apply Now" and complete the on-line application form.  Please note it is important that you complete all sections of the on-line application.

For other information please email

Applications Close: 4 July 2022

Apply Now

Permanent Full Time

Job no: FXAM211919

Location: Wellington City

Closing Date: 4 July 2022